GP and Me - Contact

If you have further questions, please reach out via our Contact page.

Are you currently accepting new patients?

Yes, our books are open. There is no cost to register as a new patient.

Can I enrol with GP and Me if I already have a GP?

You can only be enrolled with one GP practice at a time, but you’re free to change clinics whenever you like. Enrolling with GP and Me is completely free. Simply complete our enrolment form and, once confirmed, we’ll take care of the rest - including transferring your medical notes from your previous GP if you choose this option.

Am I eligible to enrol with GP and Me?

You may be eligible for subsidised healthcare if you are: A New Zealand citizen, or A New Zealand resident or permanent resident, or on a work visa valid for two years or more, or otherwise eligible under Ministry of Health criteria. If you’re unsure, you can start your enrolment online, and our team will confirm your eligibility.

How long can I expect to wait to see a nurse, GP or Nurse Practitioner?

At GP and Me, your health and time are important to us. We’ve optimised our booking and clinic processes to help you get care when you need it most: Nurse or Nurse Practitioner: Same day to within 1 day (particularly for sick children). General Practitioner (GP): Same to within 2 days for routine appointments. Urgent care: We prioritise urgent health concerns and will do our best to see you on the same day if this is medically necessary. Our systems are designed to maintain access for all patients, so even during busy periods, we aim to provide timely care while making sure urgent medical needs are prioritised.

Do you offer same-day or urgent appointments?

Yes, we reserve urgent appointments daily, especially for ACC injuries and acute illnesses, including care for tamariki. Please call as early as possible - most urgent appointments are with our highly experienced Nurse Practitioner.

How do I book an appointment?

You can book via your patient portal (the MyIndici 2.0 app) or online through our website, or by calling our friendly reception team. If you’re unsure which appointment type you need, such as a nurse, GP/NP, or procedure - our receptionists can guide you to the right option

Do you accept walk-ins?

We mainly operate by appointment. Walk-ins may be accommodated if capacity allows, but calling ahead is recommended to avoid disappointment.

Do you provide ACC care?

Yes. We assess and treat ACC minor accidents, including work or sports injuries, open wounds (including stitches), sprains, follow-ups, and provide medical certificates if required. Moonboots are available for sprains or fractures when indicated.

What if I need to cancel or reschedule my appointment?

Please notify us as soon as possible so we can offer your appointment to another patient. A no-show or late cancellation fee may apply.

What are your fees?

Fees vary depending on the service and appointment type. Please see our fees page or ask our team for details when booking.

Can I use my Southern Cross policy to pay for services?

Yes! GP and Me has partnered with Southern Cross to make claiming easy. Eligible services can be processed at the time of payment via Southern Cross Easy Claim, so you don’t need to submit claims yourself. Your policy covers the eligible amount directly, reducing paperwork and wait times. Any co-payments or limits on your policy will still apply.

How is my privacy protected?

Your health information is kept strictly confidential and managed according to New Zealand privacy and health information standards.

What is a Nurse Practitioner?

A Nurse Practitioner (NP) is a highly trained healthcare professional with an advanced education, years of clinical experience and hands-on patient care. Becoming an NP takes at least nine years of training, including a master’s degree and advanced clinical practice. NPs can do many of the same things as a GP: they can diagnose conditions, order and interpret tests, prescribe medications, and create treatment plans. They provide independent, high-quality, patient-centred care, especially for long-term health conditions, minor illnesses, and preventative care. NPs are often available at short notice, and if needed, they will discuss your care with another doctor to ensure a coordinated approach.

FAQs