1.0 Our Services

At GP+ME Limited ("GP and Me", "we" or "us"), we strive to help you stay healthy in ways that suit your life. The services offered include:

• Video or phone consultations.
• Face-to-face appointments at our clinic 
• Prescriptions, e-prescriptions, and medication management.
• Medical certificates for short-term illness.
• Mental health support, including early-intervention services.
• Preventive health checks like proactive medicals and screening reminders.
• Secure messaging with your clinicians.
• Other services as listed on our website.

We may update, add, or remove services from time to time.Emergency care: For severe symptoms (chest pain, trouble breathing, heavy bleeding, broken bones, loss of consciousness), call 111 or go to your nearest Emergency Department.

2.0 Our Services

We’re available in clinic or online during our opening hours.

3.0 Your Health Information

Enrolled patients can access in their patient portal app:

• Health Records: View your health records, including diagnoses, vital readings, immunisation lists, and more.
• Appointment Information: Access details about your appointments, including booking, canceling, or changing them.
• Prescriptions: Order and manage your prescriptions, including repeat prescriptions.
• Messages: Interact with your healthcare provider or care team through secure messaging.
• Virtual Consults: Book and attend virtual consultations with your provider.
• Billing Information: Simplified billing options to manage your medical payments.

Casual patients can access the above, but we may not have the same level of health records.

4.0 What We Need From You

To provide safe care, we ask that you:

• Follow clinician instructions and medication guidance.
• Let us know about any side effects.
• Keep medicines secure.
• Give accurate and up-to-date personal information.
• Use GP and ME only for yourself (or for children/dependants you manage).

5.0 Appointments & Clinician Changes

• If your clinician is unavailable (eg due to sickness), we may assign another qualified clinician or re-book your appointment, and let you know.
• Treating our team with respect helps us provide the best care. Inappropriate behaviour may lead to termination of your appointment.

6.0 Enrolled vs Casual Patients

• You can be enrolled with only one GP practice in New Zealand.
• Enrolled patients may pay less, and consultants for children under 14 are free.
• Casual patients can still access care, and some services may be subsidised.

7.0 Giving Consent

• You’ll always receive the information you need to make informed decisions.
• Enrolling with GP and Me allows us to access your previous medical history and notes from any previous GP, where you consent to this.
• Casual appointments still require your consent, and notes can be sent to your usual GP if you choose.

You can stop a consultation at any time if you feel uncomfortable or unsure.

8.0 Eligibility & Enrolment

By enrolling with GP and Me, you confirm that you intend to use this practice as your regular provider of general practice and healthcare services.

Your Enrolment

• Enrolling with GP and Me means you will become part of the enrolled population with our Primary Health Organisation (PHO).
  
• Your name, address, and other identifying information will be recorded on the Practice Register, PHO Register, and the National Enrolment Service Register.
  

Using Other Providers

• If you visit a different healthcare provider where you are not enrolled, you may be charged higher fees.
  

Use of Health Information

• You confirm that you have read and understood the Use of Health Information Sheet and our Privacy Policy.
  
• Information you provide on your enrolment form will be used to confirm your eligibility for publicly funded services.
  
• Where permitted by law, this information may be compared with data held by other government agencies to verify eligibility.
  

Health Surveys

• GP and Me participates in national surveys about patient experiences and care quality.
  
• Participation is voluntary and all responses are anonymous.
  
• You may decline or opt out at any time. These surveys help improve healthcare services nationally.
  

Keeping Your Information Up to Date

• You agree to notify GP and Me of any changes to your contact details, eligibility, or entitlement to enrol.
  

9.0 Care for Children

• Parents or guardians manage accounts for patients under 16.
• You can access linked health information through your patient portal.

10.0 Patient Portal

• We contract Valentia Technologies Limited who is the provider of our practice management system: Indici and our patient portal MyIndici 2.0.
• Use of MyIndici 2.0 is subject to any applicable terms and conditions.

11.0 Prescriptions & Certificates

• Prescriptions are at the discretion of our clinicians.
• Medical certificates cover short-term illness (up to 7 days). Certain certificates (e.g., for WINZ, licensing, extended illness) require in-clinic appointments.

12.0 Payments

• All patients are required to make payment for services rendered at the time of their visit.
• We reserve the right to request prepayment for your consultation or service before your appointment or service is provided.
• Fees are based on a single appointment. Extended consultations or additional time may incur extra charges.
• Medical consumables (e.g., dressings, vaccines, test kits) are charged separately.
  
• Virtual or phone consultations carry the same standard consultation fees unless otherwise stated.
  
• Newly enrolled patients require a double appointment for their first visit; a double appointment fee applies.
  
• Practice nurse consultations are charged separately for their professional advice or services.
  
• If an account is not paid in full, an additional $10 administration fee may apply for all age groups.
• Failure to settle outstanding account balances within a reasonable timeframe may result in the termination of services. Once all steps to recoup outstanding debts have been made. You are liable for all costs associated with debt collection where you default in payment of any invoice.

13.0 Cancellations

• 2 hours’ notice is required to cancel a booked appointment.
  
• Missed appointments or late cancellations will incur the normal consultation fee.

14.0 Your Rights & Complaints

• Contact hello@gpandme.co.nz or send a message via the our patient portal app for support or complaints.
• Your rights under the Code of Health and Disability Services Consumers’ Rights remain intact.
• Privacy concerns can also be raised with the Office of the Privacy Commissioner.

15.0 Ending Services

• We may immediately suspend or terminate your access to our services (including as a casual user), or your enrolment with us, if we have a genuine concern that the relationship between you and us, or with any of our healthcare practitioners, is compromised. This includes when you present with threatening or offensive behaviour towards our staff or other patients, to be determined in our sole discretion.
  
• Termination may also occur for any other valid reason, such as non-compliance with these terms, unpaid fees, or misrepresentation of information.
  
• If your enrolment is no longer valid or you are not entitled to be enrolled, we may immediately dis-enrol you and register you as a casual patient instead.
  

15.1 Notice and Support

• We will provide notice of any suspension or termination, including the reason, and give you an opportunity to respond.
  
• Where possible, we will help you find an alternative provider and manage the transition responsibly, keeping your needs in mind.
  

15.2 Automatic End of Enrolment

Your enrolment will automatically end if we receive notice that you have passed away.

15.3 Ending Services by You

You may end your enrolment or close your account at any time by emailing hello@gpandme.co.nz. Ending your relationship with us as a patient doesn’t remove your obligations for unpaid invoices.

16.0 Security & Privacy

• You are required to keep your patient portal account secure with strong passwords/biometrics.
• GP and Me may verify your identity for safety, eligibility, and to prevent fraud.
• Your information is stored securely and shared only as described in our Privacy Policy.

17.0 Liability

Your Responsibility

• You are responsible for using our services safely and ensuring they meet your personal needs.
  
• You are responsible for keeping your account secure. This includes:
  
• Keeping your login details private
  
• Using appropriate passcodes or biometric security (e.g., Face ID, Touch ID)
  
• Not sharing your account with anyone else
  

Honesty and Accuracy

• We rely on you to provide accurate, truthful, and complete information about yourself.
  
• You must comply with these terms to ensure we can provide safe and effective care.
  

Your Liability

• You agree to indemnify GP and Me against any losses, claims, or expenses that may arise if you:
  
  
  
  • Use our services in breach of these terms
    
  • Provide false, misleading, or inaccurate information
    
  • Misrepresent your eligibility or entitlement to receive services
    

Using Our Services at Your Own Risk

• Except where the law says otherwise, you use GP+ME services at your own risk.
  
  
• We take every reasonable step to provide safe and secure services, but we cannot accept liability for risks that arise from your own use of the service, including any failure to follow these terms.

18.0 Changes to These Terms

We may update terms at any time; you’ll be notified of significant changes.

19.0 Who We Are and Other

We are GP+ME Limited. New Zealand law applies to these terms and any dispute arising under or in any way relating to these terms will be resolved exclusively by the courts of New Zealand.

We may assign or transfer our rights under our agreement with you to another party.

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